Your Privacy Choices

Privacy Preferences and Consumer Rights

This page explains how customers and website visitors may submit privacy-related requests and manage certain privacy, advertising, cookie, and communication preferences.

Pawreluna is owned and operated by Chaozhou Yuanlin Trading Co., Ltd.

Your available rights may depend on where you live, the nature of your relationship with Pawreluna, and the privacy laws applicable to the personal information involved.

For complete information about how we collect, use, disclose, retain, and protect personal information, please also review the Pawreluna Privacy Policy.

1. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information associated with you;

• Request information about the categories of personal information we process;

• Request information about the sources from which personal information was collected;

• Request information about the purposes for which personal information is used;

• Request information about categories of service providers or other recipients to whom information is disclosed;

• Request correction of inaccurate personal information;

• Request deletion of eligible personal information;

• Request a portable copy of certain personal information;

• Withdraw consent where processing is based on consent;

• Object to or restrict certain processing;

• Opt out of certain targeted advertising;

• Opt out of certain profiling that produces legal or similarly significant effects;

• Opt out of the sale or sharing of personal information where those terms apply under relevant law;

• Limit certain uses or disclosures of sensitive personal information where applicable;

• Appeal certain decisions concerning a privacy request; and

• Exercise privacy rights without unlawful discrimination.

Not every right applies in every location or circumstance. We will evaluate requests according to the law applicable to the requester and the personal information involved.

2. Requesting Access to Personal Information

Where applicable, you may request information about personal information Pawreluna holds about you.

An access response may include eligible information such as:

• Account and contact information;

• Order and transaction records;

• Customer-support communications;

• Shipping and fulfillment information;

• Marketing preferences;

• Website interaction information;

• Categories of information collected;

• Purposes for collecting or using the information; and

• Categories of recipients to whom information has been disclosed.

Certain information may be withheld or redacted where necessary to protect:

• Another person’s privacy;

• Account or payment security;

• Confidential business information;

• Fraud-prevention systems;

• Legal privileges; or

• Other interests protected by applicable law.

3. Correcting Personal Information

You may request correction of inaccurate personal information associated with you.

To help us review the request, identify:

• The information you believe is inaccurate;

• The correction you are requesting; and

• Any supporting information reasonably necessary to confirm the correction.

We may retain a record of the previous information where reasonably required for transaction records, fraud prevention, dispute handling, accounting, or legal compliance.

For an active order, contact us as soon as possible if the delivery address or recipient information is incorrect.

Address changes cannot be guaranteed once order processing, fulfillment, shipment preparation, or dispatch has begun.

4. Requesting Deletion

Where applicable, you may request deletion of eligible personal information.

A deletion request does not necessarily require us to delete every record. We may retain information where reasonably necessary to:

• Complete or document a transaction;

• Process a return, refund, exchange, or payment dispute;

• Maintain tax, accounting, or business records;

• Detect and prevent fraud or security incidents;

• Protect legal rights;

• Comply with a legal obligation;

• Enforce applicable agreements;

• Maintain a suppression record for marketing opt-outs;

• Respond to regulatory or legal requests; or

• Use the information internally in another manner permitted by applicable law.

If we cannot delete certain information, we will handle the request in accordance with applicable legal requirements.

Deleting a customer account may not automatically delete records that must be retained for these purposes.

5. Data Portability

Where applicable, you may request a portable copy of certain personal information you previously provided to us.

We will provide eligible information in a reasonably usable format where technically feasible and required by applicable law.

Portability rights may not apply to information that:

• Was not provided by you;

• Cannot be verified as relating to you;

• Would reveal another person’s information;

• Is protected by legal privilege;

• Would compromise security or fraud-prevention measures; or

• Is otherwise excluded under applicable law.

6. Sale, Sharing, and Targeted Advertising Choices

Pawreluna does not sell personal information in exchange for money.

However, some privacy laws define “sale,” “sharing,” or “targeted advertising” broadly. Depending on the technologies enabled on the website, certain disclosures to advertising, analytics, or marketing partners may fall within one or more of these definitions even when no money is exchanged for the information.

Where applicable, you may request to opt out of:

• The sale of personal information;

• The sharing of personal information for cross-context behavioral advertising;

• Processing for targeted advertising; or

• Certain profiling activities that produce legal or similarly significant effects.

You may submit this request by emailing service@pawreluna.com with the subject line:

Privacy Request – Opt Out

You may also use any cookie banner, privacy preference tool, or opt-out control made available on Pawreluna.com.

7. Sensitive Personal Information

Pawreluna does not use sensitive personal information for the purpose of inferring characteristics about individuals except where permitted by law or reasonably necessary to provide requested services.

Where applicable law provides a right to limit certain uses or disclosures of sensitive personal information, you may submit a request by emailing service@pawreluna.com.

Payment information may be processed by supported payment providers for transaction, security, fraud-prevention, and legal-compliance purposes.

Please do not send complete payment-card numbers, card security codes, banking passwords, or account passwords by email.

8. Cookie Preferences

Cookies and similar technologies may be used for purposes such as:

• Operating essential website features;

• Maintaining cart and account sessions;

• Remembering preferences;

• Processing checkout activity;

• Preventing fraud;

• Measuring website performance;

• Understanding website usage;

• Supporting analytics; and

• Providing advertising where permitted.

Where a cookie banner or privacy preference tool is available, you may use it to manage applicable non-essential cookie categories.

Essential technologies required for website security, checkout, fraud prevention, or core functionality may not be capable of being disabled through the preference tool.

Disabling certain cookies may affect website features or cause preferences to be forgotten.

9. Browser and Device Controls

You may be able to manage certain technologies through your browser or device settings.

Depending on the browser or device, available controls may allow you to:

• Block cookies;

• Delete stored cookies;

• Restrict cross-site tracking;

• Reset advertising identifiers;

• Limit location access;

• Control application permissions; or

• Send an opt-out preference signal.

Browser and device settings differ by provider. Refer to the relevant provider’s instructions for information about available controls.

Blocking all cookies may prevent some Pawreluna.com features from operating correctly.

10. Browser-Based Opt-Out Signals

Where required by applicable law and technically supported, Pawreluna or its service providers will process recognized browser-based opt-out preference signals, such as the Global Privacy Control.

These signals may apply only to the browser or device from which they are sent.

If you use multiple browsers or devices, you may need to enable the signal or update privacy preferences separately on each one.

Clearing cookies, changing browsers, using private browsing, or changing devices may reset certain stored preferences.

11. Email Marketing Preferences

You may unsubscribe from promotional or marketing emails at any time by using the unsubscribe link included in the message.

You may also contact service@pawreluna.com and request removal from promotional email communications.

After an unsubscribe request is processed, we may retain limited information necessary to maintain the suppression preference and avoid sending future marketing messages.

Unsubscribing from marketing does not prevent us from sending necessary transactional, service-related, security, or legally required communications, including:

• Order confirmations;

• Payment notifications;

• Shipping and tracking updates;

• Return or refund communications;

• Customer-support replies;

• Account-security notices; and

• Product safety or recall information.

12. Withdrawing Consent

Where we rely on your consent to process personal information, you may withdraw that consent at any time.

Withdrawal does not affect processing that occurred lawfully before the consent was withdrawn.

Certain services may no longer be available if the information is necessary to provide the requested feature or service and no other lawful basis applies.

To withdraw consent, use the available preference control or contact service@pawreluna.com.

13. How to Submit a Privacy Request

To submit a privacy-related request, email:

service@pawreluna.com

Use the subject line:

Privacy Request

In your message, clearly identify the right or preference you wish to exercise.

Please include:

• Your full name;

• The email address associated with your Pawreluna interactions;

• Your order number, if the request relates to a purchase;

• Your country, state, province, or region of residence;

• A clear description of the request; and

• Any other information reasonably necessary to identify the relevant records.

Do not include:

• Complete payment-card numbers;

• Card security codes;

• Account passwords;

• Online banking passwords;

• Unnecessary identity documents; or

• Sensitive information unrelated to the request.

We may ask for additional verification information after reviewing the request.

14. Verification of Requests

Before completing certain privacy requests, we may take reasonable steps to verify:

• Your identity;

• Your relationship with Pawreluna;

• That the request relates to personal information associated with you; and

• That the person submitting the request is authorized to do so.

Verification is intended to protect personal information from unauthorized:

• Access;

• Disclosure;

• Correction;

• Deletion;

• Transfer; or

• Other improper handling.

The information needed for verification will depend on the request and the sensitivity of the information involved.

We may compare information provided in the request with existing records. We will not request more verification information than is reasonably necessary.

If we cannot reasonably verify a request, we may be unable to complete it. Where required, we will explain the decision and any available appeal process.

15. Authorized Agents

Where applicable law permits, you may use an authorized agent to submit a privacy request on your behalf.

We may require:

• Written proof that the agent is authorized to act for you;

• Information necessary to verify the agent’s identity;

• Information necessary to verify your identity; and

• Direct confirmation from you that the agent has permission to submit the request.

These requirements help prevent unauthorized access to or deletion of personal information.

An agent’s request may be denied if sufficient authorization or verification cannot be provided, except where applicable law requires otherwise.

16. Requests on Behalf of a Child

Pawreluna.com is intended for individuals who have the legal capacity to use the website or who use it with appropriate parental or guardian involvement.

If you are a parent or legal guardian and believe a child has submitted personal information to Pawreluna without appropriate authorization, contact service@pawreluna.com.

Please provide enough information to help us identify the relevant records. Do not send unnecessary sensitive information with the initial request.

We will review the request and take appropriate action in accordance with applicable law.

17. Responding to Privacy Requests

We will acknowledge, evaluate, and respond to verified privacy requests within the period required by applicable law.

Some requests may require additional time because of:

• The complexity of the request;

• The number of systems or service providers involved;

• The amount of information involved;

• The need for identity verification;

• Fraud or security concerns; or

• Other circumstances permitted by applicable law.

If additional time is required, we will provide notice where required.

We will normally communicate through the email address associated with the request unless another secure method is appropriate.

18. Reasons a Request May Be Limited

A privacy request may be limited or denied where permitted by law, including when:

• We cannot reasonably verify the requester’s identity;

• The request concerns another person’s information;

• The request would compromise account or payment security;

• The information must be retained for legal compliance;

• The information is needed to complete a transaction;

• The information is protected by legal privilege;

• The request conflicts with fraud-prevention or security obligations;

• The request is outside the scope of an applicable privacy right; or

• Another legal exception applies.

If we deny or limit a request, we will provide an explanation where required by applicable law.

19. Appeals

If applicable law provides a right to appeal a privacy decision, you may request a review by replying to the decision email.

Clearly state that you are submitting a privacy appeal and explain why you believe the decision should be reconsidered.

We will review the appeal in accordance with applicable legal requirements and respond using the contact information associated with the original request.

Where required, we will also provide information about additional complaint options available through an appropriate privacy or regulatory authority.

20. Non-Discrimination

Pawreluna will not unlawfully discriminate against you solely because you exercise a privacy right available under applicable law.

Where prohibited by law, we will not:

• Deny goods or services;

• Charge a different price;

• Provide a different level or quality of service;

• Retaliate against you; or

• Treat you differently in another unlawful manner solely because you submitted a privacy request.

This does not prevent us from offering a lawful loyalty program, promotion, or other benefit that complies with applicable privacy requirements.

21. Other Privacy Complaints

If you believe personal information has been handled improperly, email service@pawreluna.com with the subject line:

Privacy Concern

Describe the concern and include enough information for us to identify the relevant interaction, account, or order.

We will review the concern and provide a response in accordance with applicable law.

You may also contact an appropriate privacy or data-protection authority where that option is available under applicable law.

22. Changes to This Page

We may update this page to reflect:

• Changes in privacy law;

• Changes in website technology;

• Changes in advertising or analytics practices;

• New privacy controls;

• Changes in our service-provider relationships; or

• Improvements to the request process.

The current version will be posted on Pawreluna.com with an updated revision date.

A change to this page does not remove a privacy right already available under applicable law.

23. Additional Information

For more information about Pawreluna’s personal-information practices, please review our Privacy Policy.

The Privacy Policy provides additional details about:

• Personal information we collect;

• Sources of information;

• Purposes of processing;

• Service providers and disclosures;

• Cookies and similar technologies;

• International data processing;

• Data retention;

• Information security; and

• Contact procedures.

24. Contact Information

To exercise a privacy right or ask a question about this page, contact:

Email: service@pawreluna.com
Website: Pawreluna.com

Use “Privacy Request” as the email subject line for privacy-rights requests.

Website operator:
Chaozhou Yuanlin Trading Co., Ltd.

Registered business address:
No. 13-2, Daxiang Road, Baolong Village
Anbu Town, Chao'an District
Chaozhou, Guangdong, China

Return notice: This registered business address is not a return warehouse. Product returns must be authorized separately through service@pawreluna.com, and approved customers will receive the correct return warehouse address and instructions.