Privacy Policy

This Privacy Policy explains how Pawreluna collects, uses, discloses, retains, and protects personal information when you visit Pawreluna.com, place an order, communicate with us, or otherwise use our online store and related services.

Pawreluna and Pawreluna.com are owned and operated by Chaozhou Yuanlin Trading Co., Ltd. In this Privacy Policy, “Pawreluna,” “we,” “us,” and “our” refer to Chaozhou Yuanlin Trading Co., Ltd.

Scope of This Policy

This Privacy Policy applies to personal information collected through:

  • Pawreluna.com

  • Our online checkout

  • Customer accounts, where available

  • Order and shipping communications

  • Customer-support communications

  • Marketing communications

  • Cookies and similar technologies

  • Other interactions relating to our store and services

This policy does not apply to websites, applications, or services operated independently by third parties, even if they are linked from our website. Those third parties maintain their own privacy practices and policies.

Personal Information We Collect

The information we collect depends on how you interact with Pawreluna.

Information You Provide Directly

We may collect information that you provide when you place an order, create an account, contact us, request a return, subscribe to marketing communications, or otherwise interact with the store.

This information may include:

  • Name

  • Email address

  • Telephone number, if provided

  • Billing address

  • Shipping address

  • Account login details

  • Products viewed, selected, or purchased

  • Order numbers and transaction details

  • Delivery instructions

  • Return, exchange, cancellation, and refund information

  • Customer-support messages

  • Product reviews or feedback

  • Photographs or videos submitted in connection with a damaged, defective, incorrect, or incomplete order

  • Marketing preferences

  • Any other information you choose to provide

Please do not send complete payment-card numbers, card security codes, account passwords, or other sensitive payment credentials by email.

Payment Information

Payments are processed through the payment services made available during checkout.

Payment providers may collect payment-card details, billing information, authentication information, and other data needed to authorize and complete a transaction. Pawreluna does not store complete payment-card numbers or card security codes in its own store systems.

Payment providers may process your information according to their own privacy policies and legal obligations.

Information Collected Automatically

When you visit or use Pawreluna.com, we and our service providers may automatically collect information such as:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Language and time-zone settings

  • Approximate location derived from an IP address

  • Referring website or source

  • Pages and products viewed

  • Search activity

  • Links and buttons selected

  • Cart and checkout activity

  • Date and time of access

  • Session duration

  • Cookie and similar technology identifiers

  • Website performance and diagnostic information

  • Information about interactions with marketing communications

This information helps us operate the store, understand how visitors use it, prevent misuse, and improve performance.

Information Received from Other Sources

We may receive personal information from service providers and business partners that assist with:

  • Ecommerce hosting

  • Payment processing

  • Order verification

  • Fraud prevention

  • Fulfillment

  • Shipping and delivery

  • Returns and refunds

  • Customer support

  • Website analytics

  • Advertising and marketing

  • Technology and security

  • Business operations

We may combine information received from these sources with information collected directly from you where permitted by applicable law.

How We Use Personal Information

We may use personal information for the following purposes:

Providing Products and Services

We use information to:

  • Operate Pawreluna.com

  • Process and manage orders

  • Confirm payments

  • Arrange fulfillment and delivery

  • Provide tracking information

  • Process returns, refunds, exchanges, and cancellations

  • Maintain customer accounts

  • Respond to product and order inquiries

  • Provide customer support

Communicating With You

We may use your contact information to send:

  • Order confirmations

  • Payment notifications

  • Shipping and tracking updates

  • Delivery-related communications

  • Return and refund updates

  • Responses to customer-support requests

  • Important service or policy notices

  • Marketing communications where permitted

Improving the Store

We may use information to:

  • Understand website usage

  • Measure store performance

  • Improve navigation and checkout

  • Identify technical problems

  • Develop and improve products and services

  • Personalize content and product recommendations

  • Evaluate the effectiveness of promotions and communications

Security and Fraud Prevention

We may use information to:

  • Verify transactions

  • Detect and prevent fraud

  • Investigate suspicious activity

  • Protect customer accounts

  • Maintain website and transaction security

  • Prevent abuse of our services

  • Enforce our policies and agreements

  • Protect our rights, property, customers, and business

Legal and Regulatory Purposes

We may use or retain information to:

  • Comply with applicable laws and regulations

  • Maintain transaction and business records

  • Respond to lawful requests

  • Establish, exercise, or defend legal claims

  • Resolve disputes

  • Enforce contractual rights

  • Meet tax, accounting, reporting, and compliance obligations

Legal Bases for Processing

Where applicable law requires a legal basis, we process personal information on one or more of the following grounds:

  • Contract: Processing is necessary to provide requested products or services, complete an order, arrange delivery, or handle a return or refund.

  • Legitimate interests: Processing is reasonably necessary to operate and improve the store, provide support, prevent fraud, maintain security, and protect our business, provided those interests are not overridden by your rights.

  • Consent: You have provided consent for a particular activity, such as certain marketing communications or non-essential cookies.

  • Legal obligation: Processing is necessary to comply with applicable legal, tax, accounting, regulatory, or law-enforcement requirements.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that occurred before consent was withdrawn.

How We Disclose Personal Information

We may disclose personal information to third parties where reasonably necessary to operate the store, provide services, complete transactions, comply with law, or protect legitimate interests.

These recipients may include:

Ecommerce and Technology Providers

Pawreluna.com is operated using Shopify and related ecommerce technologies. Shopify and other technology providers may process information needed to host the store, provide checkout functionality, support customer accounts, maintain security, and operate related services.

Payment Providers

Payment processors, banks, card networks, and fraud-prevention providers may receive information needed to authorize, process, verify, refund, or investigate transactions.

Fulfillment and Delivery Providers

Fulfillment facilities, logistics partners, shipping carriers, customs providers, and delivery services may receive information such as your name, shipping address, contact details, and order information to prepare and deliver your order.

Customer-Support and Communication Providers

We may use service providers to manage customer inquiries, send transactional messages, deliver marketing communications, and maintain communication records.

Analytics and Advertising Providers

Where permitted, we may use analytics, advertising, and measurement providers to understand store usage, measure performance, personalize content, and evaluate advertising.

Certain uses of analytics or advertising technologies may be treated as a “sale,” “sharing,” or use for targeted advertising under some privacy laws, even where no money is exchanged. Available opt-out methods are described in the Your Privacy Choices section below.

Professional Advisers

We may disclose information to accountants, auditors, insurers, legal advisers, consultants, and other professional service providers where reasonably necessary.

Legal and Safety Disclosures

We may disclose information where we reasonably believe it is necessary to:

  • Comply with applicable law

  • Respond to a court order, subpoena, or lawful government request

  • Protect customers or other individuals

  • Investigate fraud or security incidents

  • Enforce our agreements and policies

  • Establish, exercise, or defend legal claims

Business Transactions

Information may be disclosed or transferred in connection with a merger, acquisition, financing, reorganization, sale of assets, insolvency proceeding, or similar business transaction, subject to applicable legal requirements.

Cookies and Similar Technologies

Pawreluna.com and its service providers may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may be used to:

  • Operate essential website and checkout functions

  • Remember language, region, cart, and preference settings

  • Maintain security

  • Prevent fraud

  • Understand website traffic and usage

  • Diagnose technical issues

  • Improve website performance

  • Measure marketing effectiveness

  • Personalize content or advertising where permitted

Cookies may be categorized as:

  • Essential cookies, which are required for core website and checkout functions

  • Functional cookies, which remember choices and improve usability

  • Analytics cookies, which help us understand website performance and visitor interactions

  • Advertising cookies, which may support campaign measurement, personalization, or targeted advertising

Where required by applicable law, non-essential cookies are used only after the appropriate consent has been obtained.

You may be able to manage cookies through our cookie banner, privacy settings, or browser controls. Blocking certain cookies may affect website functionality, account features, cart activity, checkout, or saved preferences.

Marketing Communications

Where permitted, we may send promotional emails about products, offers, or store news.

You may unsubscribe at any time by selecting the unsubscribe link in a marketing email or contacting service@pawreluna.com.

Even if you unsubscribe from marketing, we may continue to send non-promotional communications relating to orders, shipping, returns, refunds, security, policy changes, or customer-support requests.

Sale, Sharing, and Targeted Advertising

Pawreluna does not sell personal information in exchange for money.

However, certain disclosures involving advertising, analytics, or related technologies may be considered a “sale,” “sharing,” or use for targeted advertising under some privacy laws.

Where applicable, you may opt out through the Your Privacy Choices link available in the website footer or by contacting service@pawreluna.com.

Where required by applicable law and supported by our systems, we also process recognized browser-based opt-out preference signals, such as Global Privacy Control, as a request to opt out for the browser or device sending the signal.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy.

Retention periods may depend on:

  • The duration of the customer relationship

  • Order fulfillment and delivery

  • Return, refund, or dispute periods

  • Fraud-prevention needs

  • Customer-support requirements

  • Tax, accounting, and legal obligations

  • Applicable limitation periods

  • Security and operational needs

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable law and technical limitations.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These safeguards may include access controls, transaction-security measures, service-provider controls, and encrypted transmission where appropriate.

No website, network, storage system, or electronic transmission method is completely secure. We therefore cannot guarantee absolute security.

Customers are responsible for protecting account credentials and using trusted devices and networks. Contact us promptly if you believe your account or personal information has been compromised.

International Processing and Transfers

Pawreluna operates internationally, and our company is located in China. Personal information may be processed in countries other than the country in which you live.

Our ecommerce platform, payment providers, fulfillment partners, shipping providers, technology vendors, and other service providers may process information in multiple countries.

Privacy and data-protection laws in those countries may differ from the laws where you live. Where required, we use appropriate contractual, organizational, or other safeguards for international transfers.

Your Privacy Rights

Depending on where you live and subject to applicable law, you may have the right to:

  • Request information about how we collect and use personal information

  • Access personal information held about you

  • Correct inaccurate or incomplete information

  • Request deletion of personal information

  • Receive certain information in a portable format

  • Restrict certain processing

  • Object to certain processing

  • Withdraw consent

  • Opt out of marketing communications

  • Opt out of the sale or sharing of personal information

  • Opt out of targeted advertising

  • Limit certain uses of sensitive personal information

  • Appeal certain privacy-request decisions

  • Lodge a complaint with an applicable privacy or data-protection authority

These rights are not absolute and may be subject to legal exceptions. For example, we may retain information needed to complete a transaction, comply with law, prevent fraud, resolve disputes, or exercise legal rights.

How to Submit a Privacy Request

To submit a privacy request, contact:

Email: service@pawreluna.com

Please include:

  • Your name

  • The email address associated with your account or order

  • Your order number, if relevant

  • Your country or state of residence

  • A clear description of the request

We may request additional information reasonably necessary to verify your identity and protect your information from unauthorized access or deletion.

We will use information provided for verification only for the purpose of reviewing and responding to the request.

Where permitted, an authorized agent may submit a request on your behalf. We may require evidence of the agent’s authority and may ask you to verify your identity directly.

We will not discriminate against you for exercising privacy rights available under applicable law.

Your Privacy Choices

Depending on your location, available privacy choices may include:

  • Adjusting cookie preferences

  • Withdrawing consent for non-essential cookies

  • Unsubscribing from marketing emails

  • Opting out of targeted advertising

  • Opting out of the sale or sharing of personal information

  • Using a supported browser-based opt-out signal

  • Contacting us to exercise another applicable privacy right

Use the Your Privacy Choices link in the website footer where available or email service@pawreluna.com.

Children’s Privacy

Pawreluna.com is not directed to children, and we do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information without appropriate authorization, contact service@pawreluna.com so that we can review the matter and take appropriate action.

Third-Party Links

Pawreluna.com may contain links to websites or services operated by third parties.

We are not responsible for the privacy, security, or content practices of independently operated third-party services. Review the applicable privacy policy before providing personal information to another website or service.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, business practices, legal requirements, or regulatory guidance.

The updated version will be posted on this page with a revised “Last updated” date. Where required, we may provide additional notice of material changes.

Your continued use of Pawreluna.com after an update is subject to the revised policy, to the extent permitted by applicable law.

Contact Us

For questions about this Privacy Policy, our privacy practices, or a privacy request, contact:

Legal Company Name: Chaozhou Yuanlin Trading Co., Ltd.
Brand Name: Pawreluna
Website: Pawreluna.com
Registered Business Address: No. 13-2, Daxiang Road, Baolong Village, Anbu Town, Chao'an District, Chaozhou, Guangdong, China
Email: service@pawreluna.com