Terms of Use

These Terms of Use govern your access to and use of Pawreluna.com, including the website’s content, features, functionality, product information, customer accounts, forms, reviews, and other materials or services made available through the website.

Pawreluna is owned and operated by Chaozhou Yuanlin Trading Co., Ltd.

By accessing, browsing, or using Pawreluna.com, you acknowledge that you have read and agree to these Terms of Use.

If you do not agree with these Terms, please discontinue your use of the website.

1. Scope of These Terms

These Terms apply to your use of Pawreluna.com, whether you:

Browse the website;
Search or view products;
Create or use a customer account;
Submit a form or customer-support request;
Subscribe to marketing communications;
Submit a review, photograph, comment, or other content;
Use a website feature or interactive service; or
Access the website through a computer, mobile device, or other technology.

Purchases made through Pawreluna.com are also governed by our Terms and Conditions and the transaction policies referenced there.

2. Relationship to Other Policies

These Terms of Use should be read together with the Pawreluna:

Terms and Conditions;
Privacy Policy;
Payment & Security Policy;
Shipping Policy;
Return & Refund Policy; and
Any additional terms clearly disclosed in connection with a particular feature, promotion, or product.

These Terms of Use primarily govern website access and conduct.

The Terms and Conditions primarily govern purchases and transactions. If there is a conflict concerning a purchase, the Terms and Conditions or the policy specifically addressing that transaction issue will generally control.

Nothing in these policies excludes any mandatory consumer right that cannot legally be waived.

3. Website Operator

Pawreluna is the brand used for this online store.

The website is owned and operated by:

Chaozhou Yuanlin Trading Co., Ltd.

Customer-support inquiries may be sent to service@pawreluna.com.

The company’s registered business address is:

No. 13-2, Daxiang Road, Baolong Village
Anbu Town, Chao'an District
Chaozhou, Guangdong, China

The registered business address is not a return warehouse. Customers must contact our support team and obtain return authorization and the correct return warehouse address before sending merchandise.

4. Eligibility

You may use the website only if:

You have the legal capacity to enter into a binding agreement under the laws applicable to you; or
You are using the website with the permission and supervision of a parent or legal guardian where required.

By using the website, you confirm that your access and activities comply with applicable law.

If you are using the website on behalf of a business or another organization, you confirm that you are authorized to act on its behalf and bind it to these Terms where legally applicable.

5. Permitted Use

Pawreluna grants you a limited, revocable, non-exclusive, non-transferable right to access and use the website for lawful:

Personal shopping;
Product research;
Order management;
Customer-support communication;
Informational purposes; and
Other purposes for which the relevant website feature is provided.

This permission does not transfer ownership of the website or any website content to you.

Any use outside these permitted purposes requires prior written authorization from Pawreluna.

6. Customer Accounts

Certain website features may allow or require you to create a customer account.

When creating or using an account, you agree to:

Provide accurate and current information;
Keep your login credentials confidential;
Use a secure password;
Update information when it changes;
Avoid sharing access with unauthorized persons; and
Notify us promptly if you suspect unauthorized access.

You are responsible for activity conducted through your account to the extent that the activity resulted from your failure to take reasonable care of your credentials.

You are not responsible for unauthorized activity beyond your reasonable control where applicable law provides otherwise.

We may request reasonable verification before changing account information, disclosing order details, or assisting with account access.

7. Account Security

You must not attempt to access another person’s account or use credentials that you are not authorized to use.

If you believe your account has been compromised:

Change your password where possible.
Contact service@pawreluna.com.
Review recent order and account activity.
Contact your payment provider promptly if an unauthorized transaction may have occurred.

Do not send passwords, complete card numbers, card security codes, or online banking credentials to Pawreluna by email.

8. Product and Website Information

We make reasonable efforts to keep website content accurate and current.

However, website content may occasionally contain:

Typographical errors;
Inaccurate descriptions;
Pricing errors;
Availability errors;
Outdated information;
Technical display issues; or
Other inadvertent inaccuracies.

Product appearance may also vary because of screen settings, lighting, photography, manufacturing tolerances, natural material differences, or production updates.

We may correct errors and update information where reasonably necessary.

Product photographs may include furniture, pets, decorations, plants, or other scene elements that are not included with the purchased product unless the product description expressly states otherwise.

9. Informational Content

Content on Pawreluna.com is provided for general product, shopping, and informational purposes.

Product descriptions, articles, FAQs, customer-support guidance, and other website content do not constitute:

Veterinary advice;
Medical advice;
Professional animal-behavior advice;
Legal advice; or
Another regulated professional service.

Customers should use reasonable judgment when selecting products for their pets.

If a pet has a medical, mobility, allergy, injury, or behavioral condition, consult an appropriate veterinary or other qualified professional before relying on a product for that condition.

10. Prohibited Conduct

You may not use the website in a manner that is unlawful, fraudulent, abusive, deceptive, harmful, or inconsistent with these Terms.

Prohibited conduct includes attempting to:

Commit fraud or another unlawful act;
Submit false customer, billing, payment, or delivery information;
Use a payment method without authorization;
Impersonate another person, business, or organization;
Access another customer’s account;
Interfere with website operation, security, or performance;
Circumvent technical restrictions or access controls;
Introduce viruses, malware, malicious scripts, or harmful code;
Probe, scan, or test website vulnerabilities without authorization;
Overload or disrupt website infrastructure;
Manipulate checkout, pricing, inventory, reviews, or promotions;
Abuse returns, refunds, chargebacks, discounts, or promotional offers;
Collect another person’s personal information without permission;
Use the website to send spam or unsolicited communications;
Infringe intellectual-property, privacy, publicity, or other legal rights;
Publish unlawful, threatening, discriminatory, defamatory, or deceptive content; or
Encourage another person to engage in prohibited activity.

We may take reasonable action in response to credible evidence of prohibited conduct, including restricting access, removing content, securing accounts, canceling affected transactions, or reporting unlawful activity where appropriate.

11. Automated Access and Data Extraction

Unless expressly authorized in writing, you may not use automated means to:

Scrape website content;
Harvest product or customer information;
Extract pricing or inventory data at scale;
Copy product descriptions or images;
Monitor website activity for unauthorized commercial purposes;
Create an unauthorized database using website content;
Train or operate a competing service using substantial website content; or
Bypass access limits or technical controls.

Standard search-engine indexing that respects applicable technical instructions and is used for legitimate public search purposes is not prohibited.

12. Intellectual Property

The website and its original content are owned by or licensed to Pawreluna and are protected by applicable intellectual-property laws.

Protected materials may include:

The Pawreluna name and logo;
Product names;
Text and product descriptions;
Photographs and product images;
Graphics and icons;
Website layouts;
Designs and illustrations;
Videos and audio;
Software and code;
Promotional materials; and
Other original content.

Except for the limited personal-use permission granted in these Terms, no right, title, license, or ownership interest is transferred to you.

13. Restrictions on Website Content

Without prior written permission, you may not:

Copy or republish substantial website content;
Reproduce Pawreluna product photographs for commercial purposes;
Modify or create derivative works from protected content;
Sell, license, or distribute website content;
Remove copyright, trademark, or ownership notices;
Use Pawreluna branding in a misleading manner;
Register a confusingly similar name, domain, or social-media identity;
Suggest an endorsement, partnership, or affiliation that does not exist;
Frame or mirror the website on another service; or
Use website content to operate an unauthorized competing store.

You may share an ordinary link to a public Pawreluna webpage, provided that the link is lawful, accurate, and does not falsely imply endorsement or affiliation.

14. Trademarks

Pawreluna names, logos, slogans, visual identifiers, and other brand elements may be trademarks or protected trade dress.

No permission is granted to use these elements in advertising, resale listings, domain names, social-media accounts, product packaging, or other commercial materials without written authorization.

Any permitted reference to Pawreluna must be accurate and must not damage, dilute, or misrepresent the brand.

15. Customer Reviews and Submitted Content

The website may allow customers to submit reviews, ratings, photographs, comments, questions, or other content.

Submitted content must:

Be based on a genuine experience;
Be truthful and relevant;
Not infringe another person’s rights;
Not disclose another person’s private information without permission;
Not contain unlawful, abusive, threatening, discriminatory, or defamatory material;
Not include malware, malicious links, or deceptive code;
Not contain undisclosed paid endorsements where disclosure is required; and
Not be submitted to manipulate ratings or mislead other customers.

We may moderate or remove content that violates these standards or applicable law.

We will not remove a lawful and genuine review merely because it expresses criticism or dissatisfaction.

16. License for Submitted Content

You retain ownership of original content you submit.

By voluntarily submitting content for public display, you grant Pawreluna a non-exclusive, worldwide, royalty-free, transferable, and sublicensable license to:

Host and store the content;
Display and reproduce it;
Format or resize it for technical purposes;
Publish it through Pawreluna channels;
Use it to operate, improve, and promote the store; and
Retain copies where reasonably necessary for legal, security, or recordkeeping purposes.

This license applies only to the extent permitted by applicable law and our Privacy Policy.

You confirm that you have the rights and permissions necessary to submit the content and grant this license.

17. Feedback and Suggestions

If you voluntarily provide suggestions, ideas, or general feedback about Pawreluna or the website, we may use that feedback to improve products, services, or website features.

We are not required to implement feedback or compensate a person for unsolicited suggestions.

This section does not transfer ownership of confidential business information submitted under a separate written agreement.

18. Transaction-Related Communications

If you place an order or submit a support request, we may send communications reasonably necessary to provide the requested service, including:

Order confirmations;
Payment notifications;
Shipping and tracking information;
Delivery updates;
Return and refund messages;
Account-security notices;
Product safety information; and
Customer-support responses.

These communications are transactional and may still be sent when necessary even if you have opted out of marketing emails.

19. Marketing Communications

Where permitted by law and based on the choices available to you, you may receive promotional emails or other marketing communications.

You may unsubscribe using the link included in a marketing message or by contacting us.

Unsubscribing from marketing will not prevent essential communications relating to an existing order, account, security issue, or customer-support request.

20. Third-Party Services

Pawreluna.com may use or integrate third-party services, including:

Payment processors;
Shipping carriers;
Fulfillment providers;
Analytics tools;
Customer-support services;
Review platforms;
Social-media services;
Website-hosting providers; and
Security or fraud-prevention services.

Your use of a third-party service may also be governed by that provider’s terms and privacy practices.

We select service providers for legitimate operational purposes, but we do not control every aspect of an independent third party’s website or service.

21. Third-Party Links

The website may contain links to external websites or services.

A link does not necessarily mean that Pawreluna:

Owns the external website;
Controls its content;
Endorses every statement or product on it; or
Accepts responsibility for its privacy or security practices.

You should review the terms and policies of an external service before using it or providing personal information.

We are not responsible for an external website merely because it can be accessed through a link from Pawreluna.com, except where applicable law provides otherwise.

22. Privacy and Cookies

Personal information collected through the website is handled in accordance with our Privacy Policy.

We may use cookies and similar technologies for purposes such as:

Operating essential website functions;
Remembering customer preferences;
Maintaining cart or account sessions;
Preventing fraud;
Measuring website performance;
Understanding how visitors use the website; and
Providing marketing where permitted.

Additional information about personal information, cookies, service providers, data retention, and privacy rights is provided in the Privacy Policy and any available cookie or privacy-choice tools.

23. Website Security

We use reasonable administrative, technical, and organizational measures intended to protect the website and information processed through it.

However, no internet transmission or electronic system can be guaranteed to be completely secure.

You are responsible for using reasonable security practices, including:

Keeping account credentials confidential;
Using secure devices and networks;
Avoiding suspicious links;
Keeping software updated; and
Notifying us promptly about suspected unauthorized activity.

If you discover a possible security vulnerability, report it responsibly to service@pawreluna.com and do not exploit, publish, or use it to access information without authorization.

24. Website Availability

We aim to keep Pawreluna.com available and functioning properly, but uninterrupted access cannot be guaranteed.

Website access may be interrupted by:

Maintenance;
Technical errors;
Hosting or network failures;
Security updates;
Third-party service interruptions;
Unusually high traffic;
Government or regulatory action; or
Events outside our reasonable control.

Where reasonably necessary, we may modify, update, restrict, suspend, or discontinue a website feature.

Existing accepted orders will continue to be handled under the applicable transaction terms and mandatory law.

25. Website Modifications

We may update website content, design, product presentation, functionality, or available services from time to time.

Such changes may be made to:

Improve usability;
Correct errors;
Strengthen security;
Reflect inventory or operational changes;
Comply with applicable law; or
Introduce or discontinue features.

We do not guarantee that a particular non-transactional feature will remain available indefinitely.

26. Suspension or Termination of Access

We may suspend or restrict access where reasonably necessary to:

Protect website security;
Prevent fraud;
Investigate unauthorized activity;
Comply with legal requirements;
Protect customers or third parties;
Address a material violation of these Terms; or
Prevent significant disruption to the website.

Where appropriate and legally permitted, we may provide notice or an opportunity to resolve the issue.

Suspension of website access does not remove any payment, refund, delivery, privacy, or consumer obligation that remains applicable to an existing order.

27. Purchases Through the Website

These Terms of Use do not replace the Pawreluna Terms and Conditions.

Purchases are governed by the Terms and Conditions and the applicable:

Payment & Security Policy;
Shipping Policy;
Return & Refund Policy; and
Product-specific information displayed before purchase.

The following established standards apply where relevant:

Orders are typically processed within 1–3 business days after payment confirmation.
Estimated delivery is 7–15 business days after dispatch.
Total estimated processing and delivery time is approximately 8–18 business days.
Eligible return requests may be submitted within 30 calendar days after confirmed delivery.
Approved return-based refunds are issued to the original payment method within 5 business days after the returned item has been received and inspected.
Payment providers may require an additional 5–10 business days to post a refund.
Changes and cancellations cannot be guaranteed after processing, fulfillment, shipment preparation, or dispatch has begun.

If a purchase-related statement in these Terms conflicts with a more detailed transaction policy, the specific transaction policy will control for that subject.

28. Disclaimers

To the fullest extent permitted by applicable law, the website and its general content are provided on an “as available” basis.

We do not guarantee that:

The website will always operate without interruption;
Every technical error will be corrected immediately;
The website will be compatible with every device or browser;
Every product will remain continuously available;
Screen displays will exactly reproduce physical colors; or
General informational content will be suitable for every individual circumstance.

Nothing in this section excludes an express commitment made in connection with an accepted order or a warranty, right, or remedy that cannot legally be excluded.

29. Limitation of Liability

To the fullest extent permitted by applicable law, Pawreluna and Chaozhou Yuanlin Trading Co., Ltd. will not be liable for indirect, incidental, special, exemplary, punitive, or consequential loss arising solely from access to, use of, or inability to use the website, where such loss was not reasonably foreseeable or exclusion is legally permitted.

Nothing in these Terms excludes or limits liability for:

Fraud or fraudulent misrepresentation;
Willful misconduct;
Gross negligence where liability cannot be excluded;
Death or personal injury caused by negligence where exclusion is prohibited;
Violation of mandatory consumer rights; or
Any liability that cannot lawfully be excluded or limited.

These Terms do not remove remedies available under applicable consumer protection law.

30. No Responsibility for User Misconduct

Pawreluna is not responsible for unlawful content, unauthorized conduct, or misuse of the website by another user merely because the conduct occurred through or in connection with the website.

Where we receive a credible report of unlawful activity or a violation of these Terms, we may investigate and take reasonable action.

This section does not limit any legal responsibility that cannot be excluded.

31. Governing Law

These Terms are governed by the laws applicable to Chaozhou Yuanlin Trading Co., Ltd., including the applicable laws of the People’s Republic of China.

This choice of law does not deprive consumers of mandatory protections available under the laws of their country or place of habitual residence.

32. Dispute Resolution

If a concern arises regarding the website or these Terms, please contact service@pawreluna.com first so that we can review the matter and attempt to reach a reasonable resolution.

Nothing in this section prevents a person from contacting an appropriate court, regulator, consumer-protection authority, or other dispute-resolution body available under applicable law.

These Terms do not require a customer to waive any mandatory legal remedy.

33. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the provision will be limited or interpreted only to the extent necessary.

The remaining provisions will continue in effect where legally permitted.

34. No Waiver

If Pawreluna does not immediately enforce a provision of these Terms, that does not mean the provision has been permanently waived.

A waiver applies only to the specific matter for which it was clearly given.

35. Changes to These Terms

We may update these Terms to reflect:

Changes to website features;
Changes in our operations;
New security requirements;
Changes in applicable law;
New third-party integrations; or
Improvements to clarity.

The updated version will be posted on Pawreluna.com with a revised “Last updated” date.

Changes generally apply prospectively. Where permitted by law, continued use of the website after updated Terms are posted constitutes acceptance of the revised Terms.

Changes to these Terms will not retroactively remove rights connected with an order already placed.

36. Entire Agreement Regarding Website Use

These Terms of Use, together with policies expressly incorporated into them, constitute the agreement governing use of Pawreluna.com.

For purchases, the separate Terms and Conditions and transaction policies also apply.

No informal statement changes these Terms unless it is confirmed in writing by an authorized representative or applicable law requires otherwise.

37. Contact Information

Questions about these Terms of Use or the operation of Pawreluna.com may be sent to:

Email: service@pawreluna.com
Website: Pawreluna.com

Website operator:
Chaozhou Yuanlin Trading Co., Ltd.

Registered business address:
No. 13-2, Daxiang Road, Baolong Village
Anbu Town, Chao'an District
Chaozhou, Guangdong, China

Return notice: This registered business address is not a return warehouse. Contact service@pawreluna.com and obtain return authorization and the correct return warehouse address before sending any merchandise.