Payment Methods

This Payment & Security Policy explains how payments, transaction authorization, pricing, refunds, and payment-related information are handled when you place an order through Pawreluna.com.

Available Payment Methods

The payment methods currently available to you will be displayed during checkout. Available options may vary depending on your location, currency, device, order value, and the payment services available at the time of purchase.

A payment method displayed to one customer may not necessarily be available to another customer or for every transaction. Pawreluna cannot guarantee the continued availability of any particular payment method.

Do not send complete payment-card numbers, passwords, security codes, banking credentials, or other sensitive payment information to us by email.

Checkout and Order Total

Before submitting payment, you will have an opportunity to review the products selected, quantities, shipping address, billing information, applicable discounts, shipping charges, taxes where applicable, and the final order total.

Please review this information carefully before completing your purchase. By submitting an order, you authorize the applicable payment provider to process the amount displayed during checkout.

Prices, discounts, shipping charges, and other amounts shown in your cart may change if you modify the order, change the delivery destination, apply or remove a discount, or return to checkout at a later time.

Currency and Provider Fees

The currency applicable to your order will be displayed during checkout.

If your payment method is issued in a different currency, your bank, card issuer, or payment provider may perform a currency conversion. The exchange rate and any foreign-transaction, conversion, installment, or other provider fees are determined by that provider and are not controlled by Pawreluna.

Please contact your bank or payment provider if you have questions about its exchange rate or additional fees.

Payment Authorization

All orders are subject to payment authorization and reasonable fraud-prevention review.

Your bank or payment provider may:

• Approve or decline the transaction

• Request additional verification

• Apply transaction limits

• Place a temporary authorization hold

• Require confirmation through an application, text message, security code, or other verification method

Pawreluna does not control the approval decisions, verification requirements, or processing times of banks and payment providers.

An order confirmation acknowledges that we have received your order information. It does not override a failed payment authorization, suspected fraud review, inventory issue, pricing error, or another circumstance that prevents the order from being accepted or fulfilled.

Temporary Authorization Holds

A bank or payment provider may place a temporary authorization hold when a payment attempt is made. A pending authorization is not always a completed charge.

If an order is not completed, is declined, or is canceled, the bank may still display the authorization as pending until it is released. The time required to remove a pending authorization is determined by the customer’s bank or payment provider.

Pawreluna cannot directly remove or accelerate a bank authorization hold. If a pending amount remains visible longer than expected, contact the issuing bank for assistance.

Declined or Unsuccessful Payments

If your payment is declined or cannot be completed, check that:

• The card or account information was entered correctly

• The billing address matches the information held by your provider

• Sufficient funds or credit are available

• The payment method is authorized for online or international transactions

• Any verification request has been completed

• The payment method has not expired

• The bank has not placed a security restriction on the transaction

You may attempt another payment method if one is available. If the issue continues, contact your bank or payment provider before attempting the transaction repeatedly.

Pawreluna may be unable to determine the specific reason a payment was declined because banks and payment providers do not always disclose that information to merchants.

Duplicate or Multiple Pending Charges

Multiple payment attempts may occasionally create more than one pending authorization. A pending authorization does not necessarily mean that the transaction has been charged more than once.

Review your Pawreluna order-confirmation emails and your payment account to determine whether more than one completed order was created.

If you believe you were charged more than once for the same order, contact service@pawreluna.com with your order number, payment date, and the amount shown. Do not send your complete payment-card number or security code.

You may also contact your bank to determine whether the additional amount is a completed charge or a temporary authorization hold.

Payment Information and Transaction Security

Checkout and payment processing are provided through our ecommerce platform and participating third-party payment providers.

Payment-card information is transmitted to and processed by the applicable payment providers using their own security controls. Pawreluna does not store complete payment-card numbers or card security codes in its own store systems.

Although reasonable safeguards are used, no website, network, or electronic transaction method can be guaranteed to be completely secure. Customers should use trusted devices and networks, protect account credentials, and avoid entering payment information through unfamiliar links or websites.

Pawreluna will never ask you to send a complete card number, card security code, online banking password, or account password by email.

Fraud Prevention and Order Review

To protect customers and the store, an order may be reviewed before fulfillment where transaction information appears incomplete, inconsistent, unusual, or potentially unauthorized.

We may contact the customer using the information provided during checkout to request reasonable confirmation. We may also delay, refuse, or cancel an order where payment cannot be authorized, required verification is not completed, fraud is reasonably suspected, or the transaction violates applicable requirements.

If an order is canceled after payment has been successfully collected, an appropriate refund will be issued to the original payment method.

Refunds

Approved refunds are issued only to the original payment method used for the purchase unless another method is required by applicable law.

For an approved return, the refund will be issued within 5 business days after the returned item has been received and inspected.

After the refund has been issued, the customer’s bank, card issuer, or payment provider may require an additional 5–10 business days to process and post the funds to the account. This additional processing period is controlled by the financial institution and may vary.

If the original payment method has expired, been replaced, or is no longer available, the bank or payment provider will generally determine how the refund is credited. Contact the relevant financial institution for assistance.

Shipping charges and other non-refundable amounts, where applicable, are not included in a preference-based return refund unless required by law or expressly confirmed by us.

Payment Changes After an Order Is Placed

For security reasons, we generally cannot replace or change the payment method attached to a completed order.

If you need to request a cancellation, contact service@pawreluna.com as soon as possible. Cancellation cannot be guaranteed after processing, fulfillment, shipment preparation, or dispatch has begun.

Do not place a replacement order unless you intend to purchase both orders or have received confirmation that the original order has been canceled.

Unrecognized or Suspicious Transactions

If you do not recognize a Pawreluna transaction, first check whether another household member or authorized user placed the order.

Contact us at service@pawreluna.com with the transaction date, amount, and any available order information. Do not send complete card or banking credentials.

You should also contact your bank or payment provider promptly if you believe your payment method has been used without authorization.

If you receive a suspicious email, advertisement, payment request, or website claiming to represent Pawreluna, do not provide sensitive information or click unfamiliar links. Pawreluna’s official website is Pawreluna.com, and our customer support email is service@pawreluna.com.

Contact Us

For questions concerning payment authorization, pending charges, duplicate transactions, refunds, or other payment-related matters, contact:

Email: service@pawreluna.com
Website: Pawreluna.com

When contacting us about an existing purchase, include your order number and the email address used during checkout.

Pawreluna and Pawreluna.com are owned and operated by Chaozhou Yuanlin Trading Co., Ltd.